Technical Project Manager

Role Summary

We are looking for a seasoned IT Project Manager with strong experience in operational change. This role is aPermanent role that requires 3 days a week in the offices in Birmingham.

• Engage with key stakeholders to gather and understand requirements related to operational needs and system enhancements.
• Translate and validate these requirements with stakeholders, ensuring alignment and agreement that the scope of work is accurately defined.
• Evaluate the impact of requirements on existing systems and operational processes to support the development of an effective delivery plan.
• Oversee the end-to-end project lifecycle, utilising established governance and planning processes, and provide regular progress updates to stakeholders.
• Ensure delivery remains aligned with agreed timelines and business objectives.
• Manage operational changes and coordinate training initiatives to support teams during the rollout of new solutions.
• Monitor system performance to ensure ongoing service availability.
• Lead incident and problem resolution processes, working closely with third-party support providers where required to ensure timely issue resolution.
• Track and report on service performance metrics to stakeholders.
• Promote a culture of continuous improvement across all activities.
• Collaborate with external vendors to obtain cost estimates and timelines in line with the delivery plan.

• Experience of Business requirements gathering and translation into a SOW
• Understanding of Operational change process management.
• Experience of Dynamics 365 CRM & Business Central type systems or other similar products.
• Excellent working knowledge of Azure based platforms and Microsoft product suites.
• Strong organisational skills with the ability to manage multiple priorities, deadlines and stakeholders.
• Excellent written and verbal communication skills, with the ability to produce clear notes. This includes the compilation and delivery of presentations to senior stakeholders where necessary.
• Strong attention to detail and a proactive, solutions-focused approach.
• Confidence using Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to work independently, manage competing demands and adapt to changing priorities

If this matches yourskillsetthen send your CV for our careful consideration!