Hub ICT Technician - Midlands

Job Title:

Hub ICT Technician

Location:

This role is predominantly based at E-ACT Heartlands Academy but with regular travel to other Midlands academies

We are looking for a proactive Hub ICT Technician to provide hands‑on technical support, maintain infrastructure, troubleshoot issues, and ensure seamless system performance across multiple sites. Deliver excellent customer service, manage devices, and collaborate with colleagues to continuously improve digital services and user experience.

• Operate the ICT Helpdesk effectively and respond to/resolving calls within agreed timescales
• Provide support for ICT queries with escalation to third‑party suppliers when necessary
• Assist with maintenance of ICT hardware and equipment to required levels including repair where appropriate
• Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams
• Assist with the day‑to‑day running of the network

Pay range: SCP 12 – 16 £ 28,598 – £30,518

37 hours per week, 52 weeks per year

Permanent

• Recognised ICT qualification or equivalent demonstrable experience
• Knowledge of software and hardware (e.g., Microsoft Office, networking software, modems, internet, etc.)
• Knowledge of server operating systems and infrastructure
• Experience of supporting ICT networks and systems including SIMS, internet, intranet and web technologies
• Experience of fault identification and resolution on ICT systems

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.