Service Design & Introduction - ITIL

Methods is an IT Services Consultancy that partners with central government departments and agencies to transform the way the public sector operates in the UK. We are seeking a Service Design & Introduction professional with a strong track record of performing this role, ideally with a proven knowledge of ITIL processes.

The successful candidate will be responsible for planning and coordinating resources to ensure the effective transition of services into service operation and design of ITIL based service support models.

• Strong track record of performing a Service Design and Introduction role
• Proven knowledge and understanding of how Service Design and Introduction align with ITIL processes
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
• Experience of working in a high-pressured environment
• SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis experience
• Supplier management experience
• Experience in case management toolsets – preferably Service Now
• Excellent working knowledge of Microsoft Office – particularly Excel
• Proven experience in communicating with a variety of stakeholders at different levels
• Strong team working skills
• Able to work without supervision
• Strong inter-personal skills

• Development opportunities
• Wellness programs
• Flexible working arrangements
• Social events
• Generous time off
• Volunteering opportunities
• Pension scheme
• Life assurance
• Private medical insurance
• Worldwide travel insurance
• Enhanced maternity and paternity pay
• Travel benefits