User Researcher Lead

This range is provided by Anson McCade. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Anson Mc Cade

We’re recruiting on behalf of a leading digital consultancy client of ours, known for delivering large-scale, user‑centred digital services that make a real, measurable impact on people’s lives.

This organisation has a strong people‑first culture, valuing collaboration, creativity, and continuous growth. You’ll join a supportive, ambitious Experience Design community passionate about ethical, needs‑based design, not dark patterns or marketing‑led solutions.

As a User Researcher Lead (Manager), you’ll be responsible for delivering and assuring high‑quality, actionable user insights that shape service experiences around genuine user needs. You’ll balance hands‑on research with leading and developing teams.

• Lead and shape user‑centred design teams, ensuring delivery aligned to GDS and NHS Service Standards
• Plan and oversee research programmes across multiple teams and projects
• Champion design thinking, service design, and needs‑based design
• Manage, coach, and develop senior researchers
• Influence stakeholders at all levels, driving decisions through evidence and insight

• Expert in qualitative and quantitative research methods across the Agile lifecycle
• Proven experience defining and leading research strategy
• Highly skilled facilitator and communicator
• Strong stakeholder management and commercial awareness
• Passionate about developing others and contributing to the wider user research community

If you’re looking to lead impactful research at scale and help shape services used by millions, we’d love to hear from you.

Mid‑Senior level

Full‑time

Information Technology

• Technology
• Information and Media
• IT Services and IT Consulting
• Software Development