Technical Solutions Consultant

Customer Solutions Lead - Operators EMEA at DataX Connect

Technical Solutions Consultant

Location: Gatwick (Hybrid)

A leading provider of data centre and digital infrastructure solutions is expanding its European operations and now seeks a Technical Solutions Consultant to join its team. This is a pivotal, client-facing role supporting both technical solution design and the long-cycle consultative sales process.

This position is ideal for individuals with a blend of technical understanding, customer-facing skills, and the ability to guide clients through complex solution decisions. The organisation is open on background—M&E, data centre, IT infrastructure, manufacturers, installation or solutions-led environments—but some DC exposure is required
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As a Technical Solutions Consultant, you will act as the technical authority throughout the engagement cycle—working closely with sales, engineering, and delivery teams to understand requirements, design solutions, and support clients through a detailed and often long sales process. You will contribute to both technical excellence and commercial success, ensuring solutions meet client needs while remaining operationally and financially robust.

This role offers strong career development, exposure to cutting-edge projects across Europe, and the chance to influence solution design within a fast-growing business.

• Engage with new and existing customers to understand technical and business requirements
• Develop and present tailored solution proposals, including technical specifications and commercial models
• Provide technical expertise during client meetings, bids, and presentations
• Collaborate with engineering and delivery teams to ensure solutions are feasible and deliverable
• Stay informed on emerging technologies and industry trends
• Support continuous improvement of solution design processes, documentation, and standards
• Contribute to opportunity development that improves profitability, including Value Engineering
• Drive innovation and challenge customer thinking to differentiate solutions

• Strong technical acumen across data centre or IT infrastructure (M&E or IT backgrounds considered)
• Experience in technical consulting, pre-sales, solution design or similar (ideally 3+ years)
• Ability to support a long, consultative sales cycle rather than fast-turn transactional work
• Clear, persuasive communicator with strong presentation skills
• Ability to build trust-based relationships with clients and internal teams
• Understanding of relevant H&S regulations, CDM, and safe working practices

• Customer-focused with a long-term relationship mindset
• Adaptable, problem-solving mindset
• Proactive in driving improvement and maintaining technical competency

• Quality, accuracy and commercial soundness of solution proposals
• Client satisfaction and relationship strength
• Support in successful bid conversions and delivery outcomes
• Contribution to innovation and continuous improvement
• Solutions that increase profitability and challenge customer thinking

• Competitive salary + 20% bonus + car allowance + medical & standard benefits
• Hybrid working from the Gatwick office
• Structured career development within a growing international environment
• Exposure to complex and high-impact digital infrastructure projects
• Industry-leading training and long-term career progression opportunities

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