Head of CRM

Head of CRM

London - Hybrid

Salary between £90,000 - £130,000

A high growth tech led organisation is looking for a Head of CRM to take ownership of their full revenue systems ecosystem. This is a rare opportunity to sit at the intersection of systems architecture, commercial operations and analytics, shaping the foundations that power marketing, sales and customer success.

This is not traditional CRM administration. You will architect the systems that underpin the entire customer lifecycle, ensuring the GTM tech stack scales effectively while maintaining strong data quality and governance throughout. If you want to own the strategy, design and optimisation of a modern CRM environment while partnering closely with senior leaders, this role offers real influence and long term progression.

You will

• Own the CRM platform as the central revenue system for the organisation
• Design and optimise the GTM technology stack to support future scale
• Lead CRM architecture across Sales, Service and Operations
• Translate commercial requirements into scalable system design and configuration
• Partner with Revenue Operations, Marketing and Customer Success leadership
• Build and maintain data quality standards, lifecycle processes and technical documentation
• Troubleshoot issues, support system users and maintain overall CRM health
• Work with engineering and automation teams to improve workflows and end to end processes

• 5+ years administering CRM platforms in Rev Ops, CRM Architecture or similar roles
• Strong understanding of CRM design, data structures and lifecycle management
• Experience with Hub Spot or similar GTM systems
• Strong analytical mindset and the ability to translate data into decisions
• Comfortable bridging technical and commercial teams
• Experience working in SaaS or fast paced environments
• Interest in automation, system scale and the future of CRM

• Ownership of the full CRM architecture and roadmap
• Strategic role with visibility across the full revenue engine
• Opportunity to build scalable systems in a high growth environment
• Strong learning and development budget
• Hybrid working and excellent benefits

Mid-Senior level

Full-time

Marketing

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