Systems Engineer

Role Overview

The Systems Engineer will operate as part of a shared 24x7 squad providing second‑line operational support for core infrastructure and Microsoft Modern Workplace services. The role focuses on incident resolution, proactive maintenance, and disciplined execution of standard changes across Windows Server, Azure, Microsoft 365, and endpoint management technologies.

• Provide second‑line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualization platforms.
• Support Microsoft Modern Workplace services, including Windows client OS, Microsoft Intune, Configuration Manager (SCCM), and device compliance policies.
• Resolve incidents, fulfill service requests, and implement approved changes in line with ITIL processes and operational standards.
• Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling.
• Use monitoring, event management and CMDB data to support effective triage and resolution activities.
• Maintain accurate and timely updates within Service Now, ensuring tickets, changes and configuration items are correctly recorded.
• Participate fully in shift handovers, ensuring continuity of service awareness and in‑flight actions.
• Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels.
• Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation.
• Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery.
• Practical experience supporting Microsoft‑based infrastructure and workplace services in an operational environment.
• Working knowledge of Windows Server administration and core Active Directory concepts.
• Foundational experience with Microsoft Azure and Microsoft 365 services.
• Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager.
• A structured, methodical approach to troubleshooting and incident resolution.
• Familiarity with ITSM tools such as Service Now, including accurate ticket and change management.
• Understanding of ITIL practices, particularly Incident, Change and Problem Management.
• Clear written and verbal communication skills, with the ability to document actions and outcomes effectively.
• Capability to work a 24x7 shift pattern, including nights, weekends and public holidays.
• Eligibility for UK Government Security Check (SC) clearance.

• Exposure to virtualization technologies such as VMware or Hyper‑V.
• Experience using monitoring tools such as Logic Monitor or equivalent.
• Basic Power Shell or scripting experience to support repeatable operational tasks.
• Awareness of ISO
  27001 and operational security controls within live service environments.
• Experience working in a shared services or MSP operating model.
• Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate.

• 26 days’ holiday + bank holidays (and option to buy more) plus 1 paid volunteering day per year.
• Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave.
• Robust sick pay up to 13 weeks full pay + 13 weeks half pay.
• 24/7 Employee Assistance Programme for confidential support.
• Private medical insurance for everyone, no medical‑history exclusions.

• Performance‑based rewards tailored to your role, including company‑wide bonuses to OTE and commission structures.
• Income protection: up to 75% salary for 5 years if needed.

• Skills Hub learning platform with leadership pathways, future‑manager training and extensive online library.
• Access to external training and apprenticeships.

• Match It! fundraise for a cause you care about, with One Advanced matching part of the funding.
• Pennies from Heaven: donate the pennies from your paycheck to help make a difference automatically.

• ULEV car scheme with 1,000+ models.
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.