Governance, Risk and Compliance Analyst

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Reporting to the Governance, Risk and Compliance Director, the Governance, Risk and Compliance Analyst will be responsible for all things Governance, Risk, and Compliance. You will influence and ensure a culture of embedding security culture into the fabric of the organisation.

The role would suit a career driven individual with a passion to develop their own skills and knowledge in security for this challenging but highly rewarding position.

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre-built connectors, Smart Communications’s cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, One Span, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

• Creating and maintaining policies, standards, and guidelines related to Information Security
• Managing third party security risk management practices
• Designing, implementing, and managing training and awareness initiatives
• Audit compliance to internal policies, standards, and guidelines, producing and tracking progress of corrective action reports
• Conducting risk assessments and audits
• Experience supporting projects, and supplier/customer onboarding, ensuring necessary contractual clauses are embedded into contracts
• Reporting on the status of Compliance status across the business
• Completion of security questionnaires/RFP’s
• Work cooperatively with project team when assigned and ensure that new project and changes adhere to Compliance requirements

• Knowledge and experience of ISO
  27001, PCI DSS, SOC2, NIST and CIS benchmarking
• Knowledge and experience achieving and maintaining compliance with relevant legislation, such as DPA, GDPR
• Knowledge of cloud environments (AWS, Azure)
• Knowledge of Unix/Linux and Windows environments
• Certifications (CISA, CISSP)
• Experience with frameworks such as ITIL

• Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

We will provide you with the tools, equipment and support to give you the best possible chance of success and…