Plumbing Technical Support Manager. LilyLifestyle

Plumbing Technical Support Manager - Birmingham

We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide.

As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.

• Manage the day-to-day operations of the technical support team, ensuring high service standards.
• Act as an escalation point for complex technical queries.
• Coach and develop the team to maintain product knowledge and deliver exceptional customer service.

• A strong plumbing background is essential; gas experience is highly desirable.
• Demonstrated leadership experience, showing team management or supervisory capability.
• Excellent communication and problem‑solving skills.
• Ability to lead and motivate a team while maintaining a customer-focused approach.
• Organisational skills to manage workloads and ensure service levels are met.

• Competitive salary between £40,000 - £45,000.
• Free on‑site parking.
• 25 days annual leave plus bank holidays.
• Opportunity to step into a leadership role with full support from the existing manager during the transition.
• Join a respected and established business with a strong reputation in the industry.

Equal Opportunity Employer. We welcome applications from all qualified candidates.