Systems Support Coordinator

As part of the Customer Onboarding & Systems Support team, you will support customers, installers, and internal teams in using Daikin systems, ensuring smooth onboarding and system performance.

• Competitive salary and bonus potential
• Hybrid / flexible working
• Private medical and personal accident insurance
• 7% employer pension contribution
• Ongoing training, development and career progression opportunities
• Supportive team environment

• Manage and respond to MyDaikin enquiries and system support requests
• Process and maintain user accounts, logins, permissions and access requests within SLA
• Provide first- and second-line support for system issues, including troubleshooting technical problems
• Support the end‑to‑end processing of system-based applications and workflows
• Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
• Investigate recurring issues, identify trends and recommend system or process improvements
• Create and maintain support documentation, FAQs and user guidance
• Deliver training and onboarding support for new customers using Daikin platforms
• Support multiple systems and platforms across the business
• Collaborate cross‑functionally to ensure high levels of customer service and delivery.

• Strong problem‑solving and analytical skills
• Excellent communication skills, with the ability to explain technical concepts clearly
• A highly organized approach with the ability to manage high‑volume workloads
• A proactive, team‑oriented mindset
• Strong customer service focus and attention to detail
• Confidence working with systems, CRM platforms and digital tools

• Experience in systems support, technical support or customer service environments
• Exposure to CRM systems or digital platforms
• Experience in technical, heating or renewables sectors