Functional Consultant - Sales

Ricoh is looking for a Functional Consultant – Sales to own the end‑to‑end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, you will define product vision, strategy, roadmaps, and investment priorities aligned to business outcomes, ensuring scalable, secure, compliant and fit‑for‑purpose solutions.

Working with business and IT stakeholders, you will shape demand, manage a prioritised backlog, and oversee delivery from discovery through to adoption, providing insight and recommendations on process improvements, application capabilities and investment decisions while ensuring clear governance, acceptance criteria and release readiness.

As the Sales domain SME, you will drive standardisation and continuous improvement across lead‑to‑order, quoting, pricing and order management processes, while maintaining strong governance over data integrity, integrations, security and operational support.

• Product ownership: define product vision, strategy and measurable outcomes; own the Sales product roadmap, prioritisation and release planning aligned to REU business outcomes, harmonisation and standardisation goals.
• Demand and backlog management: partner with Sales leadership, process owners and Operating Companies to shape demand, build value cases, capture requirements and translate them into user stories/epics with clear acceptance criteria and an actionable, prioritised backlog.
• Business Requirements Document (BRD): create and maintain the BRD (or equivalent requirements pack) for approved initiatives, ensuring clear scope, problem statement, stakeholders, current/future process, business requirements, assumptions, constraints, dependencies, risks, data/control requirements, benefits and acceptance criteria; secure stakeholder review and sign‑off.
• Solution ownership: own the end‑to‑end solution design across applications, integrations and data, setting standards and guardrails (non‑functional requirements, security, privacy, controls, supportability and resilience) and ensuring alignment to enterprise architecture.
• Solution Design Document (SDD): accountable for the SDD (or equivalent design pack) covering end‑to‑end solution design, integration/interface and data flows, roles/permissions, non‑functional requirements, controls, test approach, cutover/migration considerations and operational support model; ensure design reviews and approvals with IT, Architecture, Security and Application Support as appropriate.
• Lifecycle delivery governance: lead ownership across the full lifecycle (discover, design, build/configure, test, deploy, hyper‑care), ensuring end‑to‑end process integrity, dependency management and controlled risk.
• Release & operational readiness: define and maintain product/service governance including scope, standards, documentation, release readiness, cutover planning and operational handover to Application Support with clear runbooks and KPIs/SLAs where applicable.
• Quality and controls: ensure solution quality through appropriate testing strategy, UAT coordination, defect triage and sign‑off; ensure auditability/controls, data quality and compliance with relevant policies.
• Adoption & benefits realisation: drive adoption and change outcomes through stakeholder engagement, communications, training enablement and measurement of usage and benefits realisation.
• Domain SME: act as Sales domain SME (functional and technical) for key process areas such as lead/suspect management, opportunities, marketing, quoting, proposals, pricing, order creation, mobility and sales activities, leveraging applications such as SOFON, Siebel, Microsoft Dynamics and Xait, and identifying opportunities to apply AI to improve efficiency, quality and user experience.
• Vendor/partner management: own and manage third‑party/vendor relationships for Sales applications where applicable, including roadmap alignment, service performance, commercial governance and issue resolution.
• Executive decision support: provide clear, data‑driven recommendations and options to executive stakeholders on process and solution improvements, trade‑offs, risks and investment…