Technical Support Engineer; 2nd Line
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-06-12
Listing for:
Digital Waffle
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cybersecurity, Network Security
Job Description & How to Apply Below
Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switch configuration.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose spanning tree issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments, including VM lifecycle management.
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Assist with Azure infrastructure and understand cloud resource fundamentals.
- Support SAN storage environments and understand basic storage architecture.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
- Strong troubleshooting and analytical problem‑solving skills.
- Experience supporting Level 2 technical functions across networking, infrastructure, and cloud services.
- VLAN configuration and management.
- Static routing on switches and firewalls.
- ACL creation and modification.
- Inbound and outbound firewall policy creation.
- Spanning tree troubleshooting.
- Experience supporting at least one network vendor such as Check Point or Juniper.
- Switching experience with HPE or Aruba.
- Wireless network experience with HPE Aruba or Cisco.
- Experience supporting virtual environments including Hyper‑V.
- Microsoft 365 support experience.
- Experience with Azure infrastructure.
- Experience with SAN storage environments.
- Experience with backup technologies and data protection processes.
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