ServiceNow Platform Administrator

Position Overview

Job Title:

Service Now Platform Administrator

Location:

Birmingham

Corporate

Title:

Associate

You will join Deutsche Bank as a Service Now Platform Administrator, working with a collaborative and global Platform Now team to support a mission‑critical Service Now platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment.

• Hybrid Working – eligible employees can work remotely for part of their working time and reach a working pattern that works for them.
• Competitive salary and non‑contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• Flexible benefits including Retail Discounts, a Bike4
  
  Work scheme and Gym benefits
• Opportunity to support a wide ranging CSR programme and 2 days’ volunteering leave per year

• Perform day‑to‑day administration of the Service Now platform including instance management, access control, and instance health monitoring.
• Maintain platform configurations, including workflows, forms, UI policies, and business rules.
• Contribute to stakeholder communication, issue resolution, and service improvement initiatives.
• Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements.
• Proactively identify and resolve platform issues, defects, and performance bottlenecks.
• Identify opportunities for automation and efficiency within ITSM and platform processes.

• Proven experience administering Service Now in an enterprise environment.
• Understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
• Working knowledge of platform configuration (flows, business rules, client scripts, UI policies).
• Familiarity with incident, problem, change, and request management processes.
• Effective communication and stakeholder management skills.

• Training and development to help you excel in your career.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• We value diversity and, as an equal‑opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (screen readers, assistive hearing devices, adapted keyboards).

We welcome applications from all people and promote a positive, fair and inclusive work environment.