IT Field Engineer

Responsibilities

• To travel to site and assist in general troubleshooting related to Desktop, Laptops, Printers and Network devices.
• To own issues and provide fix or workaround to normalize business operations.
• To update tickets with details of work performed on the ticketing system.
• Prepare detailed report of activity performed at client location and update the same on systems.
• Install software as per the instruction or general guidelines.
• Manage configuration changes of all IT assets.
• Fix issues related to Windows 8 / 10, MAC OSX, Outlook, Wi‑Fi, Printers, Routers, Hard‑drive, logins, software, Office 365, or any IT relevant issues as requested by end user.
• Setup mobile devices and configure the same as per user’s needs.
• Assist technical teams in managing and fixing data‑centre issues.
• Provide remote assistance to users.

• Operating System (Installation and Management):
  Windows 8 / 10, Linux, MAC – OSX 10.4 and above.
• Email Systems (Configuration and Management):
  Outlook of Windows and MAC – OSX.
• Printers (Fixes, Ink Replacement): MFD Printers (Xerox, HP, Kyocera, Fujitsu), stand‑alone printers, etc.
• Software (Installation and Troubleshooting):
  Office 365 Suite, Visual Basic, Active Directory, MS Exchange, Virtual Box, iTunes, Anti‑Virus (McAfee, Norton) etc.
• User Management:
  Active Directory, Windows Credential Manager, MAC User Management.
• MAC
  -OSX Utilities.
• Security:
  Bit locker, Key chain, anti‑virus, defender, firewall, proxy, etc.
• Ticketing Tools: ITIL compliant ticketing tools like service‑now, remedy, manage engine, etc.
• At least, working knowledge of switches, routers, cables, firewall and access points.

• Knowledge of MS DOS and Linux commands to operate OS.
• Knowledge of BIOS and Drivers troubleshooting.
• Deployment of Office 365 setup.
• Scripting language.
• Image deployment.
• Knowledge of European Language.

• MCSA / MCSE (Windows 10 / Office 365 / Active Directory / Exchange, etc)
• CCT / CCNA or above (Datacenter / Routing and Switching)
• ACMT or above.
• ITIL V3 – Foundation

A SMILING FACE, CUSTOMER SERVING PHILOSOPHY, CAN-DO ATTITUDE AND POSITIVITY WILL HAVE EQUAL WEIGHTAGE IN SELECTION.