Internal IT Technician

adi Group Services Internal IT Technician

Location – Kings Norton, Birmingham (Head Office)

We are seeking an enthusiastic and proactive Internal IT Technician to join our IT team at our Birmingham Head Office. As part of this small team, you will support over 500 users across the adi Group, playing a key role in delivering first‑line technical support while gaining exposure to a wide range of technologies and business systems.

• Provide first‑line helpdesk support to over 500 users across the adi Group, ensuring tickets are resolved or escalated appropriately
• Configure and deploy laptops, desktops, and authorised software
• Set up and support mobile devices using Microsoft Intune (Android and iOS)
• Support Microsoft 365 services including password resets, MFA, licensing, and user administration
• Create and manage user accounts through Active Directory and Exchange as part of joiner, mover, and leaver processes
• Assist with support of networking, VPN connectivity, and remote locations
• Work collaboratively within the IT team to deliver a high‑quality support service

We would like to hear from you if you have:

• Previous experience in an IT support or helpdesk environment (advantageous)
• Experience supporting Windows desktops and laptops
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills with the ability to explain technical issues to non‑technical users
• Good organisational skills and attention to detail

• The adi Pit Stop – savings and discounts portal with Reward Gateway
• Healthcare cash plan
• 24/7 GP helpline including private electronic prescription service
• Enhanced Employee assistance programme
• Cycle to work scheme
• Employee referral bonus of £500 for every successful new employee
• Generous holiday allowance
• Celebration days
• Company‑wide Christmas party for employees and partners
• Annual employee awards
• Long service awards
• Free workwear

Other organisations may call this role an IT Support Technician, 1st Line IT Support Technician, IT Helpdesk Technician or Internal IT Support Technician.

adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.