User Experience Lead

Role Overview

Join Deutsche Bank as a User Experience (UX) Lead within the global Platform Now team, supporting a mission‑critical Service Now platform used across the organisation. You will help shape a stable, reliable, and high‑quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment.

Define and lead the UX strategy, standards, and experience principles for the Service Now platform, act as the Service Now UX authority in governance forums, and partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions.

This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team. You can expect a competitive salary, non‑contributory pension, and a range of flexible benefits.

• Experience with the Service Now platform
• Strong knowledge of UX principles, methodologies, and Service Now best practices
• Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
• Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies
• Familiarity with incident, problem, change, and request management processes
• Strong communication and stakeholder management skills

• Competitive salary
• Non‑contributory pension
• 30 days' holiday plus bank holidays
• Life Assurance and Private Healthcare
• Retail Discounts
• Bike 4 Work scheme
• Gym benefits
• 2 days' volunteering leave per year