Workday Consultant - Partner Lead

Main purpose of the role & responsibilities in the business

As a Consultant in the Workday Product Business Unit at Kainos, you will be the primary technical point of contact for our Partners and a recognised Pay Transparency Analyzer (PTA) expert, ensuring our Partners are equipped, informed and supported to succeed with Kainos PTA. You will own the technical relationship with Partners, manage the documentation and enablement materials they rely on, and act as the bridge between our Partners and Kainos’ Services, Support and Product Development teams.

This is a role with a clear growth path. As you build deep product and Partner expertise, the role will evolve towards a Customer Value Manager (CVM) remit – becoming a trusted advisor who drives PTA adoption, customer satisfaction, growth and retention. We are looking for someone who combines genuine technical depth with strong relationship‑building skills and the commercial curiosity to grow into a value‑management role over time.

Some travel will be expected.

• PTA expertise – Act as a subject‑matter expert in Pay Transparency Analyzer (PTA), providing authoritative technical guidance and first‑hand product knowledge to our Partners and internal teams.
• Partner technical contact – Be the direct, day‑to‑day technical point of contact for Partners, answering queries, troubleshooting and ensuring Partners have what they need to deliver successfully with Kainos PTA.
• Documentation ownership – Own, maintain and continually improve the documentation, training materials, user guides and sales enablement materials provided to Partners, ensuring content is accurate, current and fit for purpose.
• Onboarding and tenant setup – Support the onboarding of new customers and Partners, contributing to operational frameworks, technology deployment and Workday tenant setup for PTA.
• Bridging the gap – Be the liaison between Partners and all Kainos PTA functions – Services, Support and Product Development – ensuring a seamless Partner experience and proactively surfacing and resolving any issues. Maintain effective communication channels with Workday across all aspects of Pay Transparency, including support, releases and outages.
• Issue management – Manage escalations and work closely with technical support teams to resolve platform‑related issues swiftly, maintaining open communication and timely responses.
• Customer/Partner advocate – Channel Partner feedback into Kainos’ Product and Development teams to improve the Kainos PTA offering, advocating for Partner needs in roadmap planning and enhancements.

• Proactive Customer Success and Value Management – Build and maintain strong, long‑term relationships with key stakeholders, including HR and IT teams. Conduct regular check‑ins and proactively manage a portfolio of customers to drive long‑term success and value from Kainos PTA, identifying where value is not being realised and taking corrective action with internal teams.
• Workday Roadmap – Develop a clear understanding of each customer’s Workday roadmap and link key events on it to how Kainos PTA can help them realise maximum value with minimal risk.
• Adoption and Value Management – Work with customers to define success metrics and track the realisation of value, monitoring adoption and ensuring value is recognised and communicated to key stakeholders.
• Value Planning – Create Value Plans, including Strategic Business Objectives and associated OKRs, and keep these up to date in the relevant Customer Value dashboards.
• Retention – Support Customer Success teams in retaining product subscriptions across your customer base, proactively identifying retention risks and leading recovery plans in collaboration with other Kainos functions.
• CRM management – Accurately report on customer status using PTA Health and Customer Status indicators in our chosen toolset.
• Growth partnership – Work closely with an aligned Account Director or Account Manager to identify upsell and cross‑sell opportunities based on customer needs and usage patterns.

• Workday HCM…