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Disruption Communications & Lead

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Avanti-West-Coast
Full Time position
Listed on 2026-06-22
Job specializations:
  • IT/Tech
    Digital Marketing, IT Project Manager
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Disruption Communications & Experience Lead

Avanti-West-Coast is seeking a Customer Experience Disruption Manager in Birmingham to transform customer information during service disruptions. This role involves leading the development of a comprehensive strategy aligned with Smarter Information, Smarter Journeys (SISJ) standards.

The ideal candidate will collaborate across various teams to ensure timely, accurate information is provided to customers. Responsibilities include leading working groups, improving communication processes, and driving real-time information solutions.

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