Application Support Analyst

Do you have hands‑on experience supporting business‑critical applications and resolving technical issues? Join us as an Application Support Analyst where you will play a key role in keeping our systems running smoothly and efficiently.

As an Application Support Analyst you will be responsible for ensuring our colleagues have access to the tools and systems needed to deliver services to internal and external customers by:

• Acting as 2nd and 3rd line support for key business systems, and being the system and process expert for the business use of these systems.
• Working with the IT Service Desk team to share knowledge and best practices, empowering the Service Desk to resolve simple system issues at first contact.
• Working with technology and non‑technology colleagues to identify and engage with stakeholders to understand business strategy and demands; participating in user groups aligned to key business systems.
• Supporting the Application Support Manager to plan and deliver upgrades and implementations – ensuring appropriate development and test environments are prepared and release programmes are managed to agreed dates.

You will join an established and supportive Business Solutions team that is delivering several high‑profile projects and system upgrades, where you will play an integral part.

Our ideal candidate:
We’re seeking a self‑motivated and credible professional with the following qualifications, skills and experience.

• Educated to degree level in a relevant field or have significant practical experience at this level.
• ITIL Foundation certified and an Application Key System Support certification.
• Experience of working as a 2nd and/or 3rd line Analyst or similar role, with exposure to Housing Management applications, especially Northgate.
• Experience of application configuration, coding and testing, as well as the ability to design, evaluate and implement changes / minor developments and participate in project meetings as the technical SME.

As a smart‑working organisation, you can expect a balance of working from the office (Birmingham, Bath Row) and from home – typically three days per week in the office and two days from home.

We are proud to be a Disability Confident Employer.