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Tier 2 Escalation Specialist — SaaS Support Lead
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-07
Listing for:
Smartsheet
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Smartsheet is seeking a Tier 2 Support Escalation Specialist in the United Kingdom. This role involves handling escalated technical cases, thoroughly investigating issues, and working with customers to provide solutions. Strong problem-solving and communication skills are essential.
The ideal candidate should have over 2 years of experience in a support capacity, especially within a SaaS context, and be knowledgeable in cloud applications and basic programming.
The position offers a range of perks including employer-paid medical and dental plans, flexible working options, and opportunities for professional growth.
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