IT Support Manager

About Heavy Haul Rail

Heavy Haul Rail is a next‑generation rail freight partner dedicated to a smarter, cleaner, and more resilient freight future in the UK.

• Oversee the day‑to‑day delivery of IT support services for the business.
• Run a 24/7, 365‑day service, controlling escalation and completion of technical issues and ensuring a high level of service is maintained.
• Control, manage, and improve end user experience.
• Provide leadership and operational management to the IT support team, developing team members and processes to improve the service offering.
• Lead end‑to‑end IT support and resolution processes, ensuring high levels of customer service to the business.
• Manage and develop the IT support team, support processes and the on‑call rota.
• Serve as a member of the IT leadership team, coordinating and improving services.
• Implement and maintain company policies and procedures where applicable, ensuring legal compliance of IT‑related regulations.
• Liaise with and coordinate internal teams and third parties to resolve issues.
• Identify, investigate and introduce new technologies to improve productivity and security.
• Provide strategic accountability for a legally compliant health, safety and environmental management system.
• Perform any other duties commensurate with skills, scope and time available.

• Experience with Microsoft System Stack including Office
  365, Windows operating systems, Windows Server and Intune.
• Experience managing iOS mobile devices.
• Excellent interpersonal skills, able to interact effectively with staff at all levels, key customers and suppliers.
• Strong multitasking ability, comfortable working under pressure and prioritising workload.
• Able to articulate technical information to non‑technical staff.
• Understanding of the wider IT arena beyond individual specialisation.
• Excellent organisational and time‑management skills, with the ability to plan and manage workload to meet deadlines.
• Attention to detail.
• Flexible approach to working hours.
• Experience in technical authoring.
• Willingness to travel.

• Competitive pay.
• Final‑salary pension scheme after an initial qualifying period.
• Enhanced maternity and paternity pay.
• Opportunities for ongoing training and development.
• Access to the company’s life assurance scheme.
• Reimbursement on health treatments.
• Saving opportunities on new cars.

This post is subject to standard pre‑employment checks including employment references, medical & D&A screening, and successful DBS background checks.