IT Cloud Productivity Engineer

IT Cloud Productivity Engineer

Department: Tech Hub

Employment Type: Full Time

Location: Birmingham, England, United Kingdom;
Leeds, England, United Kingdom

Contract type: Permanent

Hours: 37.5 hours / week

Salary: circa £48,000 depending on experience

Location: Leeds(LS1 4HR
) OR Birmingham (B2 5DB
)

WFH policy: Employees are required to attend the office 2 days/week

Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight.

Reports to: IT Service Operations Manager

Deadline

Note:

We reserve the right to close the advert before the advertised deadline if there are a high volume of applications.

Role

Summary:

The IT Cloud Productivity Engineer (Microsoft) is responsible for the day‑to‑day operational management, administration, optimisation, security, and support of the Microsoft 365 environment and integrated productivity services. The role ensures the stability, performance, availability, and security of core collaboration platforms to deliver an optimal and consistent user experience across the organisation.

The role acts as the Microsoft Platform Owner, holding overall accountability for the strategic direction, design authority, and operational integrity of the Microsoft platforms. The Platform Owner defines and enforces platform configuration standards, approved design patterns, and governance controls across collaboration, identity, security, and endpoint services.

The role has end‑to‑end ownership for the planning and delivery of platform enhancements, ensuring the Microsoft environment remains secure, resilient, scalable, and aligned to organisational priorities. As the final technical decision‑maker for the platform, the Platform Owner ensures that all changes are implemented in line with agreed architectural principles, security requirements, and regulatory obligations.

Working in close partnership with the Technical and specialist teams across Security, Infrastructure, and IT Operations, the role provides clear direction and assurance that Microsoft platform decisions, roadmaps, and changes are consistent, compliant, and strategically aligned.

• Own the operational administration, optimisation, and lifecycle management of Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, One Drive, Microsoft Defender, Copilot, Microsoft Purview (sensitivity, retention, audit), and the Power Platform.
• Design, implement, and govern identity and access management using Azure AD / Entra , including Conditional Access, MFA enforcement, SSO integrations, and access governance aligned to Zero Trust principles.
• Own end‑to‑end endpoint lifecycle management across Windows, macOS, and iOS platforms using Microsoft Intune, including:
  • Definition and enforcement of BYOD vs corporate device strategies.
  • Creation, management, and optimisation of Autopilot profiles for device provisioning and user onboarding.
  • Ongoing configuration, compliance, and lifecycle support of managed devices.
• Lead application lifecycle management and packaging across all supported device types, including:
  • Application packaging, deployment, update, and retirement strategies.
  • Standardisation of deployment methods, detection rules, and user targeting.
  • Ensuring secure, scalable, and consistent application delivery via Intune and related tooling.
• Own and manage the third‑party productivity and identity ecosystem, including Jump Cloud, Apple Business Manager, Docu Sign, Sage and Exclaimer, ensuring seamless integration with Microsoft 365 and endpoint management platforms.
• Define and enforce Microsoft 365 security and compliance configurations, including anti‑spam and malware policies, data protection controls, audit capabilities, and alignment with organisational and regulatory requirements.
• Design and deliver automation and efficiency initiatives using Power Automate and Power Shell, including the creation of AI agents using Microsoft Copilot, reducing business‑as‑usual workload for the Service Desk and improving operational resilience across the digital workplace.
• Act as the senior escalation point for the Service Desk, Data & Analytics and all other tech…