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2nd-Line IT Support Analyst — Service Excellence
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-14
Listing for:
Arrivatc
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Arrivatc in Birmingham is seeking a Service Support Analyst to provide second-line IT support across Microsoft environments, with occasional depot travel. You will diagnose and resolve incidents, manage requests, and contribute to IT administration and knowledge base updates.
The role requires practical ITIL knowledge, strong customer service, and the ability to work effectively in a team while maintaining high service standards.
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