More jobs:
T Apprentice
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-16
Listing for:
Back TO Work
Full Time, Apprenticeship/Internship
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
As an apprentice, you’ll work at a growing software company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.
KEY DUTIES –
* Delivery of 1st line remote support services to contracted and non-contracted customers
* Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
* Ensuring all SLA obligations are met in delivery of above services
* Recommendations of relevant improvements, new technical procedures, products or services to line management
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated
* Interested in a career within IT
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