Microsoft Dynamics365 and Power Platform Support Analyst

Overview

The Microsoft Dynamics
365 and Power Platform Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Dynamics
365 and Power Platform estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service. The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.

The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.

• You will be working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests. You will also be working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
• There will be a strong focus on troubleshooting and problem solving. You will need to be comfortable picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
• You will be working across a range of clients and industries.
• Core technologies you will be working with day-to-day are Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.
• You will gain experience of working with a range of other technologies related to the Dynamics 365 and Power Platform stack.
• There will be the flexibility to improve ways of working between the teams and help define more structured processes to improve efficiency.

• Dynamics 365 (Customer Engagement/CRM)
• Excellent development skills in plugins (C#) and Java Script
• Power Automate
• Managing solutions using Azure Dev Ops pipelines.

• Power Apps Portal
• Power Apps
• Power BI
• Azure Logic Apps
• Azure API Management
• Azure Functions
• Azure Web Jobs
• A strong attention to detail and excellent troubleshooting/problem solving skills.
• The ability to work independently and as part of a development or service desk team.
• Help to train and mentor more junior colleagues.
• Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
• BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.
• Effective time management skills with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures