IT Analyst

Salary: £28,000 - 32,000 per year

• Experience with Windows desktop operating systems
• Experience with Microsoft 365 installation and configuration
• Experience with Active Directory
• Experience with PC hardware support
• Understanding of basic networking concepts
• Experience supporting mobile devices
• Experience providing excellent customer service in a busy support environment
• A calm, clear and proactive approach, with the ability to take ownership of issues

• Act as the first point of contact for IT support
• Provide first and second line support across a broad range of technologies and users
• Resolve IT incidents and service requests from end users
• Install, configure and support Windows devices, Microsoft 365 and business applications
• Support Active Directory administration
• Maintain desktops, laptops, mobile devices and associated hardware
• Carry out daily system health checks and monitor backups
• Escalate more complex issues and see them through to resolution
• Maintain technical documentation
• Support IT projects as the team continues to grow
• Visit other company sites when required
• Take part in a one week in four on-call rota

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Windows
• Office 365
• Ruby

We are a well-established UK transport and logistics business and one of the UKs largest rail freight operators. Following a recent acquisition, we are investing heavily in our internal IT function and building a stronger team from the ground up to support the next stage of our business. This is a hybrid role based in Birmingham, with three days on site and two from home.

We offer 25 days holiday plus bank holidays, a company pension and life assurance, paid on-call allowance, employee discounts, a Cycle to Work scheme, ongoing training and career development, and employee assistance and wellbeing support.

last updated 29 week of 2026