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Technical Escalation Manager
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-19
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
- Overseeing the successful delivery of technical managed services to Spherica’s Customers
- Overall management and maintenance of their Infrastructure, Network, and Security estates
- Acting as the primary technical escalation point for customers and Spherica’s technical teams
- Leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction
- Supporting the Technical Delivery Leads in implementing customer initiatives and improvements
- Take ownership in ensuring compliance with customer contractual deliverables
- Support Operational Management with the onboarding and continued training of Spherica’s technical teams
- High levels of gravitas and confidence in dealing with senior stakeholders
- Strong leadership skills
- Comprehensive understanding of IT Infrastructure, Network, and Security environments
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