1st Line IT Support Technician

1st Line IT Support Technician

Based at Aston Manor Academy but working across Equitas Academies Trust.

36.5 hours per week.

Grade 2: £24,796 to £26,824 FTE. Grade 3: £27,254 to £33,699 FTE. (Salary assessment, subject to experience, skills and qualifications).

Equitas Academies Trust ICT Central Services team have a vacancy for a reliable, creative, and organised professional with a good knowledge of IT and excellent people skills to provide support across the Trust. This is an exciting opportunity to get involved in the transformation of our network systems through supporting the implementation of project development work across the Trust.

• Support the basic operation and configuration of Academy desktop computers and any other devices.
• Provide first line helpdesk support, monitoring, resolving, and escalating tickets as required.
• Prioritise and maintain IT data records accurately.
• Maintain all administrative tasks in a timely manner.
• Assist in the transformation of network systems and deployment of new projects across the Trust.

• Good knowledge of IT and excellent people skills.
• Excellent planning, organising and communication skills.
• Proven track record of problem solving.
• Ability to adapt and learn quickly in a busy education setting.
• Experience in customer‑facing roles is preferred.

• A supportive and nurturing working environment.
• A commitment to CPD opportunities.
• Employee wellbeing benefits including access to a bus pass scheme, Voluntary Health Care Cash Plan, cycle to work scheme, technology scheme and 1‑2‑1 Clinical Supervision for DSLs.
• Employer contributions to Local Government Pensions Scheme (support staff) or Teacher Pensions Scheme (teaching staff).
• An inclusive and caring ethos.

The Trust is committed to safeguarding and promoting the well‑being of all children and expects our staff and volunteers to share this commitment. The successful candidate will be subject to all pre‑employment checks necessary to meet safer recruitment requirements, including a satisfactory enhanced DBS check, right‑to‑work check, and references.

Please note:

Applicants must already have the legal right to work in the UK at the time of application.

Closing date for application forms:
Friday 24th July 2026 at 12 noon.