Netsuite Architect

We're looking for an experienced Net Suite Product Owner to take end-to-end ownership of our Net Suite platform.

You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our Net Suite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our Zone Billing (ZAB) billing operations.

This is a broad and influential role combining hands‑on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure Net Suite delivers a reliable service, supports critical business processes and provides measurable value.

Act as the Product Owner for Net Suite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities.

You will manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business.

Take ownership of the Net Suite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels.

You will establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service.

Oversee the full Net Suite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release.

You will ensure changes are appropriately governed, documented and deployed safely, including managing Net Suite version upgrades and platform releases.

Lead, coach and develop a team of Net Suite administrators and analysts.

You will set clear objectives, manage performance and workload, support career development and build a high‑performing, collaborative and customer‑focused team.

Take ownership of the Zone Billing configuration and billing operations within Net Suite, ensuring subscription, usage and recurring billing processes run accurately and on time.

You will optimise billing workflows, support month‑end and revenue processes, and lead the resolution of complex billing and system issues.

Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications.

You will confidently manage expectations, communicate progress and help stakeholders understand platform capabilities, priorities and constraints.

Maintain effective controls across Net Suite roles, permissions, data and system processes.

You will support audit requirements, SOX‑style controls and wider regulatory and compliance obligations, ensuring the platform remains secure and appropriately governed.

Manage relationships with Net Suite, Zone & Co and third‑party delivery partners and contractors.

You will ensure external partners provide high‑quality delivery, clear accountability and value for money.

You will have significant experience working with Net Suite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation.

You will also bring:

• In‑depth knowledge of the Net Suite platform, including Suite Flow, Suite Analytics, saved searches, roles and permissions, and integration patterns.
• Hands‑on experience configuring and supporting Zone Billing (Zab), with a strong understanding of subscription, usage and recurring billing processes.
• Experience leading and developing a technical or systems team.
• The ability to balance day‑to‑day support requirements with longer‑term change, improvement and project delivery.
• A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap…