Senior Technical Support Engineer; Linux, Citrix, VMware Hybrid

Senior Technical Support Engineer (3rd/4th Line) – Birmingham/Hybrid

£55,000-£65,000

Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.

Essential Skills & Experience

• Proven experience in a senior 3rd/4th Line Infrastructure Support role.
• Strong troubleshooting skills across enterprise infrastructure technologies.
• Linux (Ubuntu)/VMware – healthy knowledge of
• Windows Server
• Citrix
• Microsoft 365 & Entra
• Apache, NGINX and/or IIS
• DNS, networking and load balancing
• Backup & Disaster Recovery
• Sonic Wall or similar firewall technologies
• Experience using Power Shell for administration and automation.
• Exposure to AI and automation tools to improve operational efficiency.
• Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.

Desirable Experience