Senior Audio Visual Technician FTC

Position: Senior Audio Visual Technician 12 Months FTC
Role Overview

proAV are a leading global audio-visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior AV Technician to join one of our key Managed Services accounts in Birmingham.

As the onsite AV Service Lead for the Birmingham office, you will take ownership of the day-to-day audiovisual service across the site. Although your official title is Senior AV Technician, you will act as proAV's primary onsite representative, ensuring every AV requirement is delivered to the highest possible standard through a combination of hands-on technical support, proactive service management and effective coordination of specialist proAV resources.

As the sole onsite AV technician, you will be responsible for maintaining the operational readiness of the client's AV estate, delivering an outstanding customer experience and building trusted relationships across the client's organisation. You will work closely with proAV's Engineering, Projects, Events and Service teams, ensuring issues are resolved efficiently and opportunities for improvement are identified and delivered.

This is a highly autonomous role requiring excellent customer service skills, sound technical knowledge and the confidence to make informed decisions independently. Success in the role will come from taking ownership, building trust with stakeholders and ensuring the AV service continually evolves to meet the needs of the business.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services and training.

This is an exciting opportunity to establish, shape and continually develop a new managed AV service, making a lasting impact on both the client experience and the future growth of the onsite operation.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Role

Purpose:

To own and continually improve the onsite AV service, ensuring meeting spaces, collaboration technologies and event facilities consistently deliver an outstanding user experience.

Acting as proAV's primary onsite representative, you will build trusted relationships with client stakeholders, provide expert first and second line technical support and coordinate specialist Engineering, Projects and Events teams whenever required.

Success in this role will be measured by the reliability of the AV service, the confidence of the client and your ability to take ownership of issues through to successful resolution.

Key Responsibilities

Customer Experience & Stakeholder Management:

Act as the primary onsite representative for proAV.

Become the trusted first point of contact for all AV-related matters.

Build strong working relationships with client stakeholders at all levels of the organisation.

Deliver a professional, responsive, and customer-focused AV support service.

Develop an understanding of how the client uses its collaboration technologies and anticipate future requirements wherever possible.

Maintain regular communication with the AV Manager, providing updates on service performance, operational risks and opportunities for improvement.

Represent both proAV and the client professionally at all times.

Technical Support:

Provide first and second line support across the client's AV and Unified Communications estate.

Take ownership of technical issues from initial diagnosis through to final resolution, whether resolved independently or through coordination with specialist support teams.

Troubleshoot AV, presentation and collaboration technologies using structured fault-finding techniques.

Support Microsoft Teams Rooms, presentation systems, digital signage, and associated AV technologies.

Assist users with meeting room technology, connectivity and presentation requirements.

Accurately record incidents, service requests, and resolutions, ensuring all issues are tracked through to completion.

Escalate complex issues with clear technical information to enable rapid resolution by specialist Engineering teams.

Meeting &…