OSS Technician

OSS Technician

Location:

Birmingham, England, United Kingdom

Job schedule:

Full time
Office-based with travel to Stafford and Glasgow as needed

• Diagnose and resolve IT‑related hardware and software issues efficiently.
• Ensure user computers are delivered in a ready‑to‑use condition.
• Provide ad‑hoc training to users on common issues and self‑service tools.
• Manage the physical stock of devices and accessories, updating the Configuration Management Database (CMDB).
• Conduct regular inventory checks for relevant hardware.
• Coordinate logistics for transporting and relocating devices between locations.
• Handle warranty cases in collaboration with OEM vendors.
• Identify and report risks that could impact OSS service quality.
• Offer support to end users and maintain IT equipment and software functionality in meeting rooms and collaboration areas.
• Perform routine checks of computer rooms, monitoring temperature, air conditioning, cabling, and general functionality.
• Adhere to OSS governance, including participation in meetings and following escalation processes.
• Follow OSS procedures as outlined in Runbooks, SOPs, and knowledge articles.

• Formal qualification in IT from an accredited university or college, or completion of an IT apprenticeship.
• Excellent communication skills in written and verbal form, with the ability to engage both business and technical audiences in both the local language and English.
• Proactive and solution‑oriented mindset.
• Demonstrated ability to work independently and self‑drive tasks.
• Legal authorization to work in the United Kingdom.

• Competitive salary commensurate with experience.
• Flexible working hours and professional development opportunities.
• Supportive work environment fostering growth and innovation through career development programs and Employee Resource Groups (ERGs).

Qualified individuals with a disability may request a reasonable accommodation if needed. Please complete a general inquiry form on our website to provide details of your required accommodation.