Operational Data Improvement Manager

# Operational Data Improvement Manager
13 July 2026

Full Time Apply Now
** Deadline date:**£56000 - £84000 / year###

Job Description

Role Description As part of our UK strategy and purpose, we are recruiting Operational Data Improvement Managers to join the Claims Insight Performance team. This is an exciting time to shape and embed data science and analytics capabilities across Claims, helping us deliver sustained, trusted, and measurable operational value. You will play a key role in ensuring data is at the forefront of any operational change and be the link between the business operation and the Insights Performance team.

You ensure data science models and robotics processes are effectively applied within our Claims operations—translating business needs into analytical use cases and ensuring models are understood, adopted, and embedded into everyday decision-making. Reporting directly to the Head of Claims Data Improvement and Culture, the role will partner with the data science teams, claims strategy managers and operational leaders to embed well governed analytics and data science capability into Claims, strengthening data driven decision making, improving customer outcomes, and building a strong data culture within agreed risk and control frameworks.

This is a high impact opportunity to turn advanced analytics into real operational advantage.
** Available locations:
** Guildford, Milton Keynes, Birmingham, London and Bournemouth. Please note that this is a hybrid working role with the expectation to attend the office a minimum of 2 days per week. Salary Information
** Pay:
** Circa Circa £56,000 per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package. About You
* Own the lifecycle of machine learning models, robotics and analytics within Claims,from use case definition and prioritisation through to deployment, monitoring, and retirement.
* Partner with operational leadership and wider Insight Performance teams,translating Claims objectives into clear problem statements, success metrics, and operational constraints.
* Oversee ongoing model performance,monitoring drift, bias, data quality issues, and operational misuse.
* Embed model outputs into decisioning,ensuring recommendations and thresholds are well understood and appropriately used by Claims teams.
* Champion data literacy and adoption,helping colleagues understand the importance of data science and analytics in Claims.
* Balance innovation with risk and control,ensuring appropriate mitigations are in place for model, data, conduct, and regulatory risks.
* Support strong governance and assurance,ensuring documentation, explainability, controls and audit readiness.
* Drive continuous improvement,identifying opportunities to enhance data, features or processes that influence model effectiveness.
** Essential

Skills:

*** Strong knowledge of Claims and the wider UK business.
* Good understanding of how data is used within operational areas
* Solid understanding of machine learning life cycles and production deployment concepts.
* Ability to constructively challenge models and analytical concepts.
* Strong stakeholder management across operational, data, governance, and technology teams.
* Ability to communicate complex analytical concepts to non‐technical audiences.
* Balanced mindset combining performance, customer fairness, and risk awareness.
** Desirable:
*** Degree in data, mathematics, or a related field or relevant work experience
* Solid understanding or experience in working with Agile Methodologies
* Experience working with machine learning or data science solutions in Claims or wider insurance operations.
* Proven experience working across multiple teams to deliver projects, ideally with an analytics or data science lens.
* Responsible Artificial Intelligence usage

What We Will Offer You Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development…