ServiceNow SME; Data & Controls

Service Now SME (Data & Controls) - Contract

Service Now SME | Data & Controls Transformation | Financial Services

Service Now GRC, CMDB, Workflow Automation, Data Governance, Business Analysis, Power BI

A large financial services organisation is investing heavily in its control environment and is looking for a Service Now SME to help shape how critical business and technology processes are captured, governed and evidenced.

This is a role for someone who understands both the platform and the wider operational landscape around it. You will sit between business stakeholders, governance teams and technology functions, helping translate complex requirements into scalable Service Now solutions that support transparency, control and regulatory expectations.

Service Now GRC, CMDB, Discovery, Flow Designer, Workflow Automation, Power BI, M365

• Act as the subject matter expert for Service Now across governance, controls and data-related initiatives.
• Partner with business and technology teams to define, prioritise and deliver platform enhancements.
• Improve the quality, structure and usability of information held within Service Now.
• Map dependencies, processes and operational workflows across complex environments.
• Support reporting and management information requirements through enhanced data visibility and governance.
• Drive adoption of platform capabilities through stakeholder engagement, workshops and process improvement initiatives.
• Contribute to ongoing transformation programmes focused on risk reduction, control optimisation and operational effectiveness.

• Strong hands-on knowledge of Service Now, particularly GRC, CMDB and workflow automation capabilities.
• Experience operating in regulated or highly controlled environments.
• Excellent business analysis skills with the ability to elicit requirements and convert them into practical solutions.
• Understanding of governance, controls, asset management or operational resilience concepts.
• Confidence working with senior stakeholders across business and technology functions.
• Strong analytical mindset with a focus on data accuracy, process efficiency and continuous improvement.

• Long-term transformation programme
• Opportunity to influence how a major organisation manages governance, controls and platform adoption

This is a PAYE Contract via an Umbrella