IT Service Desk Analyst

IT Service Desk Analyst - Birmingham

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Office 365, Windows 11 & in an IT helpdesk / IT support role is required by a company in Birmingham.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

Experience required:

• 12+ months experience in a similar 1st line IT support role.
• Working with helpdesk software, MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication and interpersonal skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

Job Role Responsibilities:

• Friendly and supportive helpdesk / telephone support for hardware and software issues.
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage more complex 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to...