IT Service Desk Team Lead — Elevate Customer Support
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-27
Listing for:
Technical University of Denmark
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Queen's University is seeking an IT Service Desk Team Leader to oversee daily operations of the University IT Service Desk, leading a team of Computer Assistants with mentoring and technical guidance. The role focuses on delivering high-quality technical support, improving service delivery, and ensuring swift resolution of IT issues while maintaining excellent customer service.
The successful candidate will have ITIL v4 Foundation, substantial IT experience, and proven line management in a
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