Senior Audio Visual Technician FTC

Role Overview

proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships.

We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams.

This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service.

Key Responsibilities

Customer Experience & Service Ownership

• Act as proAV's primary onsite representative and first point of contact for AV-related matters.
• Deliver a professional, responsive service and build trusted relationships with client stakeholders.
• Own service issues from first report through to resolution, keeping users and the AV Manager updated.
• Understand how the client uses its spaces and technology and anticipate future requirements where possible.

Technical Support & Operational Assurance

• Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage.
• Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams.
• Assist users with meeting room technology, connectivity and presentation requirements.
• Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate.
• Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required.
• Record incidents, service requests and resolutions accurately and maintain current room and service documentation.

Meeting & Event Support

• Support executive meetings, town halls, hybrid events, live streams and internal broadcasts.
• Prepare and test rooms and support rehearsals ahead of important meetings and events.
• Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery.

Service Coordination & Improvement

• Coordinate Engineering, Projects and Events resources, including specialist support visits.
• Prioritise work according to business impact and maintain ownership until it is completed.
• Produce monthly service reports and communicate risks, trends and operational updates.
• Identify and support service improvements, technology refreshes and project activity.

Health, Safety & Compliance

• Work safely and comply with all client and proAV Health & Safety policies and onsite procedures.
• Follow all information security, cyber security and data protection requirements.

Person Specification

Essential Experience & Skills

• At least three years' experience in a corporate AV support environment.
• Strong first and second line AV fault-finding and troubleshooting skills.
• Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies.
• Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments.
• Confidence working independently in a client-facing environment.
• Excellent customer service, communication and stakeholder-management skills.
• Ability to manage competing priorities and recognise when specialist escalation is required.

Desirable Skills

• Experience working within a managed service environment.
• CTS certification or a similar industry qualification.
• Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking

About Us:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6…