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Service Desk Team Lead - Windows, AD & ITIL
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-29
Listing for:
Randstad Digital
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Randstad Digital in Fareham, United Kingdom, is seeking a Senior Analyst/Team Lead to oversee the service desk in a structured IT support environment. You will lead on knowledge sharing, improve service delivery, and mentor junior staff while ensuring smooth incident handling.
The role requires strong Windows and macOS experience, expertise in Active Directory and Microsoft 365, and a solid ITIL foundation. Excellent communication and calm under pressure are essential.
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