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Hybrid 2nd Line Engineer — M365 & Windows Support
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-30
Listing for:
Focus Group
Full Time, Part Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Focus Group is seeking a 2nd Line Support Engineer in Birmingham to join a dedicated customer support team. You will handle escalated incidents across Microsoft 365, Windows Server, networking and wireless tech, taking ownership from diagnosis to resolution.
The role involves working with customer IT teams and suppliers, with a shift pattern within 7am-7pm and a 2–3 day per week on-site expectation in Birmingham.
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