More jobs:
Second-Line IT Service Desk Analyst: VIP Support
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-30
Listing for:
Fawkes and Reece
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Fawkes and Reece is seeking a proactive IT Service Desk professional to handle 1st/2nd line support for staff and VIPs, ensuring timely resolution within SLAs. The role emphasizes strong customer service, ITIL practices, and collaboration with third-party providers.
You will log incidents, coordinate escalation, document fixes, and contribute to ongoing service improvements while mentoring new team members and supporting procurement activities.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×