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It Support Engineer
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-30
Listing for:
Arvato
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Location:
Hams Hall, Birmingham
Salary: up to £31,745.00 per annum
Hours :
Monday–Friday | 40 Hours per Week
Are you a hands-on IT professional who enjoys solving technical challenges and delivering exceptional customer support?
At Arvato
, we’re looking for an experienced IT Support Engineer to join our IT team at our Corby site. This is an exciting opportunity to play a key role in maintaining our IT infrastructure while providing first-class support to colleagues across the business.
What you’ll be doing:
- Acting as the first point of contact for IT support via our ITSM system.
- Troubleshooting hardware, software, network and user account issues.
- Building and deploying laptops and desktops using Modern Workplace technologies.
- Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
- Managing Active Directory user accounts, permissions and Group Policy.
- Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
- Performing server maintenance, backups and ensuring system security.
- Maintaining IT documentation and standard operating procedures.
- Working closely with third-party suppliers to resolve technical issues.
- Identifying opportunities to improve IT processes and the end-user experience.
Qualifications
- Previous experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
- Strong knowledge of Windows Server, Active Directory and Group Policy.
- Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
- Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
- Experience supporting PCs, servers, printers and peripheral devices.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills with a customer-first approach.
- The ability to prioritise workloads and work effectively in a fast-paced operational environment.
Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- Free Parking
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