3rd Line Technical Support Engineer

Job Title:

3rd Line Technical Support Engineer

Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.

Shift Pattern: 12 hour shifts: 7am-7pm Day Shift & 7pm-7am Night Shift. The DuPont shift pattern follows a 4-week rolling rota as follows: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.

Location: Remote – with travel to client sites when required.

Salary: £40-£45K pa DOE.

Start Date: Q2/3 2026.

The role involves overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer's technical operations. This 3rd Line Technical Support Engineer, internally known as a Technical Operations Engineer, will join a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.

• Manage day-to-day tasks in all aspects of Infrastructure, Network, and Security management.
• Oversee processes and maintain relationships with clients and stakeholders.
• Apply best practices to ensure reliability and security of technical operations.

• Strong understanding of IT Infrastructure, Networking and Security principles, best practices, routing and switching, and WAN/LAN technologies.
• Proficient knowledge of firewall solutions, both physical and virtual.
• Strong knowledge of Fortinet SDWAN, firewall switch technologies, Cisco ISE and Cisco Meraki Wi‑Fi.
• Experience operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence and Endpoint Protection.

• 22 days holiday basic.
• Additional birthday day off.
• Additional holiday day for each service year after year 2, up to 30 days.
• £20 Birthday Voucher.
• Purchase of additional pension contributions (salary sacrifice).
• Recruitment Referral Incentive (£200‑£500 reward depending on level of role – T&C apply).
• Expensed eye tests.
• Expensed flu vaccinations for onsite workers.
• Spherica Wellbeing Services benefits, including Employee Assist Program, gym & active discounts, retail discount, salary sacrifice schemes including Cycle to Work and purchase of leave.
• Enhanced Paternity Pay.
• Enhanced Maternity Pay – with 2 years' service.