Resiliency & Recovery Manager

Job Description

The Principal Engineer - Recovery & Resilience will design, engineer and lead implementation and support of an enterprise-wide recovery capability. They will be focused on hands-on execution, orchestration and automation.

This role is accountable for moving the organisation from documentation-led disaster recovery to repeatable, orchestrated, and validated recovery execution, with a strong focus on backup tooling, automation, and technical recovery at scale.

The role partners closely with Infrastructure, Cloud, Engineering, Security and Application teams and acts as the technical owner for recovery implementation, ensuring recovery capabilities are built, tested, and proven.

They will also work with our compliance and internal audit teams as required.

• Design and implement end-to-end recovery orchestration workflows
• Build dependency-aware recovery workflows that prioritize identity, infrastructure, platform, and application restoration based on business-service needs

• Own implementation and optimisation of enterprise backup platforms (Commvault preferred)
• Implement technical controls and platform configurations that support retention, resilience, and recovery requirements

• Lead, execute and document cyber recovery and disaster recovery exercises across identity, infrastructure, cloud, database, and application layers, including validation of RTO/RPO assumptions
• Support testing and recovery planning for regional or large-scale outage scenarios across hybrid environments

• In conjunction with IAM SME, design identity-first recovery including AD, Auth0 and Entra

• Work with architects, engineers and developers to implement recovery solutions

• Implement technical reporting of recovery capability

• Strong experience recovery or infrastructure roles
• Hands-on enterprise delivery and recovery experience
• Strong hybrid environment experience

• Backup & Recovery Platforms
• Commvault or equivalent

• Terraform, Power Shell, Azure Automation

• Active Directory, Entra
• Experience with PAM platforms and privileged access recovery after cyber incidents

• Compute, storage, networking

• Azure, AWS and hybrid environments

• Regulated industries
• Cyber recovery scenarios
• Clean-room recovery environments

• Hands-on delivery mindset
• Technical credibility
• Outcome-focused

We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

• Consciousness
• Capability
• Culture

We welcome applications from all candidates, no matter their background.