Business Systems Specialist

Business Systems Specialist

Location: Birmingham (Hybrid)
Salary: Competitive + Benefits

The Opportunity

We are looking for a proactive and customer-focused Business Systems Specialist to join a growing organisation based in Birmingham.

This role sits at the heart of business operations, providing expert support for key business systems and processes used across the organisation. You will act as a trusted point of contact for colleagues, helping to resolve system queries, improve user experiences, support change initiatives and identify opportunities to enhance processes and efficiency.

Working closely with operational, business and technical teams, you will play an important role in ensuring systems remain effective, users are supported, and continuous improvements are delivered that positively impact both colleagues and customers.

What You'll Be Doing

• Acting as the first point of contact for colleagues requiring support with business systems, processes and operational queries.
• Investigating, diagnosing and resolving system-related issues, ensuring timely and effective outcomes.
• Building strong relationships with stakeholders across the business to understand challenges and identify opportunities for improvement.
• Supporting system enhancements, upgrades and wider chan...