Resiliency & Recovery Manager

The Principal Engineer - Recovery & Resilience will design, engineer and lead implementation and support of an enterprise-wide recovery capability. They will be focused on hands-on execution, orchestration and automation. This role is accountable for moving the organisation from documentation-led disaster recovery to repeatable, orchestrated, and validated recovery execution, with a strong focus on backup tooling, automation, and technical recovery  role partners closely with Infrastructure, Cloud, Engineering, Security and Application teams and acts as the technical owner for recovery implementation, ensuring recovery capabilities are built, tested, and proven.

They will also work with our compliance and internal audit teams as required.

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One  addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness Capability Culture We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process. If you have an accommodation need, please email  as soon as possible to make any reasonable adjustments. So, what are you waiting for?  Apply today, we’re looking forward to your application.

Essential:

Strong experience recovery or infrastructure roles

Hands-on enterprise delivery and recovery experience

Strong hybrid environment experience

Technical Expertise Backup & Recovery Platforms Commvault or equivalent

Automation & Orchestration Terraform, Power Shell, Azure Automation Identity & Access Recovery Active Directory, Entra ID Experience with PAM platforms and privileged access recovery after cyber incidents

Infrastructure & Platform Recovery Compute, storage, networking

Cloud & Hybrid Recovery Azure, AWS and hybrid environments

Desirable:

Regulated industries

Cyber recovery scenarios

Clean-room recovery environments

Leadership Attributes Hands-on delivery mindset

Technical credibility

Outcome-focused#LI-MB2

Recovery Engineering & Orchestration Design and implement end-to-end recovery orchestration workflows

Build dependency-aware recovery workflows that prioritize identity, infrastructure, platform, and application restoration based on business-service needs

Backup Tooling & Data Resilience Own implementation and optimisation of enterprise backup platforms (Commvault preferred)
Implement technical controls and platform configurations that support retention, resilience, and recovery requirements

Recovery Testing, Execution & Validation Lead, execute and document cyber recovery and disaster recovery exercises across identity, infrastructure, cloud, database, and application layers, including validation of RTO/RPO assumptions

Support testing and recovery planning for regional or large-scale outage scenarios across hybrid environments

Identity & Infrastructure Recovery In conjunction with IAM SME, design identity-first recovery including AD, Auth0 and Entra ID Technical Collaboration & Delivery Work with architects, engineers and developers to implement recovery solutions

Metrics, Reporting & Observability Implement technical reporting of recovery capability

Full time Posting Date: