Escalation-Driven 2nd Line IT Support Engineer; Hybrid
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-28
Listing for:
Focus Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Focus Group is seeking a 2nd Line IT Support Engineer to join a dedicated customer support team in Birmingham. The role involves providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.
This isn’t a traditional service desk role; you’ll work with customer IT teams, Focus Group engineers, and third-party suppliers to investigate and resolve complex issues from diagnosis to resolution in a
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