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Helpdesk Lead: Inspire -Tier Support & Growth

Job in Birmingham, West Midlands, B1, England, UK
Listing for: CBRE Group, Inc.
Full Time position
Listed on 2026-08-31
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 32000 - 46000 GBP Yearly GBP 32000.00 46000.00 YEAR
Job Description & How to Apply Below
Position: Helpdesk Lead: Inspire Top-Tier Support & Growth

CBRE Group, Inc. is seeking a proactive Helpdesk Lead to oversee a team of Helpdesk Advisors on site in Birmingham. You will coach staff, ensure SLA-compliant requests, and drive performance improvements while maintaining strong customer relationships.

The role emphasizes leadership, KPI tracking, and seamless service delivery in a fast-paced environment, with emphasis on training and compliance with H&S requirements.

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