Citrix Support Engineer

Job Title:

Citrix Support Engineer

Req

Job Function:
Engineering

Posting

Start Date:

27/08/2026

Posting End Date: 09/09/2026

Division:
Digital

Job Location:

G
-Birmingham-Three Snowhill, G
-Manchester-New Bailey

Advertised Salary:
Competitive with excellent benefits

You'll be responsible for monitoring, maintaining, supporting and ensuring the availability and security of one of BT's largest single environments. Citrix and associated Remote Access platforms are used by thousands of people across BT in many contries around the world.

The Citrix and associated Remote Access platforms are available 24/7 and so require 24/7 support which is managed by a regular office hours shift as well as some out of hours and on call responsibilities as required. You'll working in a team of Citrix engineers in both operations and delivery ensuring we have the best performing platform at all times.

Citrix and associated Remote Access platforms are key to our business in BT. They are used across many areas ranging from EE retail stores, to Call Centres through to software engineers off shore

• Ensure the availability, performance, and reliability of Citrix, AOVPN, Zscaler Clientless, and other Remote Access platforms.
• Day-to-day monitoring and administration of Citrix and Remote Access services, ensuring proactive identification and resolution of issues.
• Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure.
• Change management, implementation, and deployment activities within live production environments, adhering to change control processes.
• Problem management, root cause analysis, and implementation of permanent fixes to minimise recurring incidents.
• Interacting with end users, business stakeholders, vendors, and technical teams involved in the provision and support of Remote Access services.
• Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities.
• System monitoring, performance analysis, capacity management, and optimisation of Remote Access services.
• Operating system, application, and security patching across Citrix and Remote Access infrastructure.
• Maintenance and continual refinement of operational processes, support documentation, knowledge articles, and standard operating procedures.
• Administration and management of AOVPN configurations, Zscaler Clientless policies, access controls, authentication mechanisms, and user connectivity services.
• Participation in project work, proof of concepts (POCs), platform migrations, and infrastructure modernisation initiatives.
• Providing technical support and expertise for remote workforce enablement, ensuring seamless and secure user access to corporate resources.

• Citrix administration is prefered
• Administration of Windows operating system is mandatory
• Knwoeldge of Active directory is preferred
• Knowledge of Powershell is preferred

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'

BT Group is the UK's leading…