Senior AV Technician - FTC

About the Role Role Overview

proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships.

We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams.

This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service.

• Act as proAV's primary onsite representative and first point of contact for AV-related matters.
• Deliver a professional, responsive service and build trusted relationships with client stakeholders.
• Own service issues from first report through to resolution, keeping users and the AV Manager updated.
• Understand how the client uses its spaces and technology and anticipate future requirements where possible.

• Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage.
• Troubleshoot technical faults and resolve them independently or elevate with clear information to specialist teams.
• Assist users with meeting room technology, connectivity and presentation requirements.
• Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate.
• Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required.
• Record incidents, service requests and resolutions accurately and maintain current room and service documentation.

• Support executive meetings, town halls, hybrid events, live streams and internal broadcasts.
• Prepare and test rooms and support rehearsals ahead of important meetings and events.
• Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery.

• Coordinate Engineering, Projects and Events resources, including specialist support visits.
• Prioritise work according to business impact and maintain ownership until it is completed.
• Produce monthly service reports and communicate risks, trends and operational updates.
• Identify and support service improvements, technology refreshes and project activity.

• Work safely and comply with all client and proAV Health & Safety policies and onsite procedures.
• Follow all information security, cyber security and data protection requirements.

• At least three years' experience in a corporate AV support environment.
• Strong first and second line AV fault-finding and troubleshooting skills.
• Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies.
• Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments.
• Confidence working independently in a client-facing environment.
• Excellent customer service, communication and stakeholder-management skills.
• Ability to manage competing priorities and recognise when specialist escalation is required.

• Experience working within a managed service environment.
• CTS certification or a similar industry qualification.
• Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking.

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80…