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IT Helpdesk Pro; 1st/2nd Line
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-09-04
Listing for:
OneAdvanced
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
One Advanced in Birmingham (The Mailbox) is seeking a proactive Service Desk Analyst to join our MSP environment. You will be the first point of contact for IT incidents, service requests, and queries across multiple customers, delivering high-quality 1st and 2nd line support.
You will log and classify issues, provide basic troubleshooting for hardware, software and access, escalate complex problems to senior teams, and maintain accurate records in the service management tool.
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